Testowa

The requirements listed for each tour are a guideline, not a rigid barrier. What matters is good fitness for a hike of several hours and no strong fear of heights - we teach chain-handling techniques on the trail, step by step. If you're not sure whether a given tour's level suits you, get in touch before booking - a phone call is the quickest way. We'll advise you honestly and, if needed, point you to an easier route to start with. Contact: Łukasz +48 508 710 246, Karolina +48 508 710 321, kontakt@tatractive.pl.

That's normal and there's nothing to be ashamed of - it often happens on a first encounter with difficult terrain. The guide is there to get you through such moments: we slow down, we explain, we give you a moment to catch your breath. If you still feel you don't want to continue, a safe turnaround is always possible and the guide will lead you through it. You're never left alone on the trail, and we adjust the pace to the slowest person in the group.

The fitness requirements for each tour are real - assess them honestly, and if in doubt get in touch before booking (a phone call is the quickest way). The guide is responsible for the whole group getting up and down safely, including before dark. If it turns out on the trail that one person can't keep a safe pace and this endangers the rest of the group, the guide makes a decision - always in a safe place, never in chained terrain: changing the destination, shortening the route, or directing that person to a safe spot to rest or to descend on their own via an easy, marked trail. That person then receives clear instructions - which way to go, which trail colour to follow and where to wait (for example, by a mountain hut). This way one person doesn't ruin the tour for the whole group.

Cancellation - the refund amount depends on how many days before the date you cancel: - 30 or more days before the date - 100% refund - 14-29 days before the date - 50% refund - fewer than 14 days, or a no-show - no refund Documented illness or an accident - we'll move you to another date (valid for 12 months) or refund the full amount. You can also pass your spot to another person - just let us know in advance so we know who will turn up at the meeting point.

We assume the tour always takes place. If conditions force a cancellation, we make that decision no later than the day before the date. Unfavourable but safe conditions - clouds, no visibility, fog, moderate wind, low temperature - are not grounds for cancellation or a refund; if conditions allow a safe ascent, we go. We cancel a tour only in genuinely dangerous conditions (storm, strong wind, black ice, heavy precipitation) or for safety reasons - then we offer a new date or refund 100% of your payment within 14 days. If the weather breaks down during the tour, the guide may change the destination, shorten or end the route - in that case, since the guiding service has been performed, no refund applies.

When booking, you enter the number of people - you buy spots for your whole group in a single booking (for example, for four people you book four spots). By default a date is open and other people may also join it. But if your group books every spot on a date, it is full - no one outside the group can join, and you set out on your own. Want a guaranteed private tour regardless of group size? Get in touch (a phone call is the quickest way) - we'll arrange an individual date just for you.

Yes. A booking for a minor is always made by a parent or legal guardian. The rules depend on age: - under 7 - selected easy tours only, under the care of a parent/guardian, after prior arrangement with the guide; - 7-13 - under the care of a parent, legal guardian or an authorised adult; - 14-17 - independent participation is possible after providing written parental/guardian consent no later than 24 h before the tour (scan to kontakt@tatractive.pl). You'll find the consent template here. Participation on more difficult routes also depends on the young person's real fitness and experience - if in doubt, get in touch before booking (a phone call is the quickest way).

Mountain rescue in the Polish Tatras is carried out by TOPR and funded by the Polish state. Medical treatment after a rescue is a separate matter - in Poland it is covered by the public health service (NFZ) only for people insured in Poland. If you are visiting from abroad you are usually not covered, so we strongly recommend taking out your own travel or mountain insurance covering medical treatment, hospital costs and private transport. Note also that on the Slovak side the rescue service itself is paid. You'll find what's covered by the tour price in the „We provide” section of each route.

You confirm your booking by paying the full price (100%) right away at sign-up - no later top-ups. Payment is handled by Stripe (BLIK, card, Przelewy24) - with the highest standard of transaction security (PCI DSS). We do not store your card details. After payment you receive a confirmation email. We issue an invoice on request - write to kontakt@tatractive.pl.