Terms & Conditions
Booking, payment, and participation rules
General provisions
- Tours are organized by TatrActive (Łukasz Ryłko and Karolina Gac) — licensed Class III Tatra mountain guides.
- Tours take place on marked trails in the Tatra National Park (TPN) and the Slovak Tatra National Park (TANAP).
- Participation in a tour constitutes acceptance of these terms and conditions.
- The organizer reserves the right to change the route or cancel the tour for safety reasons (weather conditions, trail conditions).
Booking rules
- Booking is confirmed after completing the online form and paying a 30% deposit.
- The remaining 70% must be paid at least 14 days before the planned tour.
- Failure to pay the balance on time results in automatic cancellation of the booking.
- Booking is confirmed via email with full tour information (meeting point, time, required equipment).
- Minimum number of participants is 2-3 people (depending on the tour). If the minimum is not reached, the organizer will offer an alternative date or a full refund.
Cancellation policy
- Cancellation 30 or more days before the tour — 100% deposit refund.
- Cancellation 14-29 days before the tour — 50% deposit refund.
- Cancellation 7-13 days before the tour — no deposit refund.
- Cancellation less than 7 days before or no-show — 100% non-refundable.
In case of tour cancellation due to dangerous weather conditions, the participant may reschedule free of charge (valid for 12 months) or receive a full refund. The cancellation decision is made by the guide.
Participant obligations
- The participant must follow the guide's instructions, especially regarding safety.
- The participant should have appropriate clothing and mountain footwear (details provided for each tour).
- The participant should inform the guide about any health issues that may affect safety on the trail.
- Consumption of alcohol or intoxicants before and during the tour is prohibited.
- We recommend purchasing accident insurance, especially for tours on the Slovak side.
Organizer obligations
- The organizer provides a licensed Class III Tatra mountain guide with current qualifications.
- The organizer provides specialized equipment required for the route (helmets, harnesses, via ferrata sets).
- The organizer has first aid training.
- The organizer reserves the right to refuse participation to anyone who poses a threat to the group's safety.
- The organizer reserves the right to change the route or cancel the tour for safety reasons.
Liability
- The organizer is not liable for damages resulting from the participant's failure to follow the guide's instructions.
- The organizer is not liable for participants' personal belongings.
- Participation in the tour is at the participant's own risk regarding their health and physical fitness.
Last updated: 22.02.2026