Szpiglasowy Wierch - Wyżej niż Morskie Oko

The requirements listed for each tour are a guideline, not a rigid barrier. What matters is good fitness for a hike of several hours and no strong fear of heights - we teach chain-handling techniques on the trail, step by step. If you're not sure whether a given tour's level suits you, get in touch before booking - a phone call is the quickest way. We will advise you honestly, including when our offer turns out to be too difficult for you. Contact: Łukasz +48 508 710 246, Karolina +48 508 710 321, kontakt@tatractive.pl.

That's normal and there's nothing to be ashamed of - it often happens on a first encounter with difficult terrain. The guide is there to get you through such moments: we slow down, we explain, we give you a moment to catch your breath. If you still feel you don't want to continue, a safe turnaround is always possible and the guide will lead you through it. You're never left alone on the trail, and we adjust the pace to the slowest person in the group.

The fitness requirements for each tour are real - assess them honestly, and if in doubt get in touch before booking (a phone call is the quickest way). The guide is responsible for the whole group getting up and down safely, including before dark. If it turns out on the trail that one person can't keep a safe pace and this endangers the rest of the group, the guide makes a decision - always in a safe place, never in chained terrain: changing the destination, shortening the route, or directing that person to a safe spot to rest or to descend on their own via an easy, marked trail. That person then receives clear instructions - which way to go, which trail colour to follow and where to wait (for example, by a mountain hut). This way one person doesn't ruin the tour for the whole group.

Cancellation - the refund amount depends on how many days before the date you cancel: - 30 or more days before the date - 100% refund - 14-29 days before the date - 50% refund - fewer than 14 days, or a no-show - no refund Documented illness or an accident - we will move you to another date (valid for 12 months) or refund the full amount. You can also pass your spot to another person, at no extra charge. Let us know by email or phone no later than before the meeting time, giving that person's name and contact details. They must meet the participation requirements: age, health and the required equipment. Please note: a tour is a service provided on a specified date, so the 14-day right of withdrawal known from online shopping does not apply here (Article 38(12) of the Polish Consumer Rights Act). The thresholds listed above apply.

We assume the tour always takes place. If conditions force a cancellation, we make that decision no later than the day before the date. Unfavourable but safe conditions - clouds, no visibility, fog, moderate wind, low temperature - are not grounds for cancellation or a refund; if conditions allow a safe ascent, we go. We cancel a tour only in genuinely dangerous conditions (storm, strong wind, black ice, heavy precipitation) or for safety reasons - then we offer a new date or refund 100% of your payment within 14 days. If the weather breaks down during the tour, the guide may change the destination, shorten or end the route - in that case, since the guiding service has been performed, no refund applies.

When booking, you enter the number of people - you buy spots for your whole group in a single booking (for example, for four people you book four spots). By default a date is open and other people may also join it. But if your group books every spot on a date, it is full - no one outside the group can join, and you set out on your own. Want a guaranteed private tour regardless of group size? Get in touch (a phone call is the quickest way) - we'll arrange an individual date just for you.

Yes. A booking for a minor is always made by a parent or legal guardian. The rules depend on age: - under 7 - selected easy tours only, under the care of a parent/guardian, after prior arrangement with the guide; - 7-13 - under the care of a parent, legal guardian, or an adult holding written authorisation from a parent or guardian; - 14-17 - independent participation is possible after providing written parental/guardian consent no later than 24 h before the tour (scan to kontakt@tatractive.pl). You'll find the consent template here. Participation on more difficult routes also depends on the young person's real fitness and experience - if in doubt, get in touch before booking (a phone call is the quickest way).

Mountain rescue in the Polish Tatras is carried out by TOPR and funded by the Polish state. Medical treatment after a rescue is a separate matter - in Poland it is covered by the public health service (NFZ) only for people insured in Poland. If you are visiting from abroad you are usually not covered, so we strongly recommend taking out your own travel or mountain insurance covering medical treatment, hospital costs and private transport. Note also that on the Slovak side the rescue service itself is paid. You'll find what's covered by the tour price in the „We provide” section of each route.

You confirm your booking by paying the full price (100%) right away at sign-up - no later top-ups. Payment is handled by Stripe (BLIK and card among others) - with the highest standard of transaction security (PCI DSS). You will see the full list of available methods at checkout. We do not store your card details. After payment you receive a confirmation email. We issue an invoice on request - write to kontakt@tatractive.pl.

Yes, and it genuinely pays off. If you have a condition that could matter on the trail - heart, spine, knees, diabetes, a strong fear of heights, pregnancy, medication you take - write about it in the „Notes" field when booking, or call us. Reported when booking or immediately afterwards: we will pick an easier option, move your date, or refund 100%. Reported later, the cancellation rules above apply. Reported only at the meeting point, although you knew about it earlier: no refund applies, because we had no chance to react. The same goes for equipment. The list on each tour page is not a suggestion: if something essential for safety is missing at the meeting point, the guide may not allow you to set out, and your payment is not returned. Not sure whether your boots are enough? Call before the tour and we will advise.